Role Overview
Our team is dedicated to delivering exceptional experiences for our customers by leveraging software and systems engineering principles. We strive to create observable, stable, performant, and tolerant systems that operate as intended in various conditions.
We are seeking a skilled engineer to join our Observability team, where you will contribute to team deliverables and Xero-wide initiatives. You will work closely with engineering teams to empower them with the tools, standards, and best practices needed to build highly reliable and observable systems.
Key Responsibilities
* Design and implement observability solutions that enhance system reliability, scalability, and performance while reducing operational toil.
* Develop and maintain monitoring, logging, and tracing tools, ensuring efficient and automated observability processes.
* Provide expert guidance and support to engineering teams on best practices, tooling, and troubleshooting for observability systems.
* Advocate for continuous improvement, driving adoption of SLOs, reliability best practices, and resilient engineering across the organization.
* Participate in on-call rotations, proactively addressing issues and improving the reliability of critical systems.
Required Skills & Qualifications
* Experience in improving operational outcomes for software systems in production, with a strong understanding of reliability and observability concepts in distributed systems and microservices.
* Technical expertise in software development, with proficiency in one or more object-oriented programming languages (e.g., C#, JavaScript, Golang, or Python).
* Hands-on experience with observability tooling, including instrumenting applications and integrating with solutions such as New Relic, Datadog, Dynatrace, SignalFX, SumoLogic, or Splunk.
* Exquisite verbal and written communication skills, and collaboration, with the ability to build relationships, engage with stakeholders, and effectively convey complex ideas both verbally and in writing.
* A proactive and adaptable mindset, thriving in fast-paced, high-growth environments with a strong bias for action, initiative, and problem-solving.
Why Xero?
Xero offers a comprehensive benefits package, including generous paid leave, health insurance, life insurance, income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value. You'll do the best work of your life at Xero.