Overview
Customer Service Officer (Communities) – To ensure the best match for this role, all applicants are encouraged to complete a short skills assessment powered by Vervoe. The assessment simulates real responsibilities of the position and provides an opportunity to showcase capabilities beyond the resume. After you submit your application, your assessment link will be sent via email.
Responsibilities
As a Customer Service Officer, you'll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You'll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.
What we're looking for
* Proven experience in de-escalating tense or challenging customer interactions.
* Familiarity with CRMs and customer databases; confident navigating multiple systems.
* Background in a complex call centre or fast-paced retail environment.
* Experience working with KPIs and performance targets.
* Excellent interpersonal skills with genuine empathy for people.
* Strong problem-solving and critical thinking ability.
* A collaborative team player who thrives in multi-site team environments.
* Exceptional attention to detail and organisational skills.
What you will do
* Actively seek to understand customer needs during inbound calls and proactively engage to schedule appointments.
* Process detailed information accurately to ensure nothing slips through the cracks.
* Absorb new information quickly and apply it to improve performance and service delivery.
* Take direct action to meet and exceed objectives, always striving for excellence.
* Perform under pressure with composure, resilience and professionalism.
* Remain fully functional and focused in changing environments, including new systems or customer behaviours.
* Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.
Employee benefits
* Work life balance, no weekends
* Access to purchase additional leave
* Discounted health insurance
* Car leasing packages
* Paid Parental Leave
* Service recognitions
* Opportunity to experience various APM Group Human Services brands to broaden your skill set and career growth
If you're ready to make a meaningful impact and grow your career in customer service, we'd love to hear from you.
This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.
Pre-employment checks (if successful at interview)
* NDIS Worker Screening Check
* National Police Check
We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.
Apply now and bring your best self to a team that values excellence, empathy and adaptability. Applications will be reviewed as they are received.
Join our Talent Community for future openings!
APM Group | APM Careers | APM Talent Communities | APM EOI
At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox; candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!
#J-18808-Ljbffr