Senior Change Manager
Location - Parramatta with flexible work arrangements
Employment type – Temporary full-time role for 6 months with the possibility of an extension
Salary - $129,464.00 pa - $142,665.00 pa, plus employer's contribution to superannuation and annual leave loading
Your role
The primary purpose of the Change Manager role is to lead and manage the design and delivery of change, communication and training strategies supporting technology initiatives relating to projects, programs and operational changes.
The role will assist the team in driving operational performance by working collaboratively with the business to identify, plan and implement change, communication, and training solutions.
You'll play a key part in shaping the future of improved service design and our digital ecosystem by contributing to impactful projects that make a difference to Homes NSW customers and staff.
What you'll do
As a Senior Change Manager, you will:
* Develop and implement all aspects of project change and communications, including stakeholder and business impact assessments, internal and external stakeholder engagement, communication, training, support and business readiness to support the required business change.
* Design and document change needs based on current and future state service design, define success measures, measure performance and outcomes against project and business objectives, and ultimately embed the change.
* Engage with a wide range of internal and external stakeholders to ensure each group has their needs incorporated in the change, communication and engagement strategies and plans. These groups include people with lived experience, community groups, other government and non-government agencies, business sponsors, executive and agency operational staff.
* Design and maintain change management documentation including training programs, user guides, online tutorials, change calendars, and facilitate workshops, reference groups and change meetings across a wide range of projects.
* Develop both proactive and responsive internal and external communication strategies, activities and artifacts, which are aligned to business operational priorities and project requirements.
* Identify change risks and issues including recommendations on approaches on how to mitigate risks.
* Champion continuous improvement activities that contribute to the development of change management practice in alignment with business improvement reforms including facilitating lessons learned, project closure and service quality initiatives.
* Mentor project staff in change management methodologies and contribute to the ongoing development and improvement of tools, techniques and templates for implementation of change initiatives.
CEI is a dynamic and energetic team within Homes NSW. We are at the forefront of multiple exciting service and digital transformation programs aimed at modernising core systems, streamlining processes and delivering quality improvement to the experience of people who access housing services and the employees who provide services to clients and citizens.
CEI achieves this through policy innovation, creative and inclusive business process re-design, and by harnessing the value of digital innovation and carefully planned transformation.
We succeed when we work collaboratively and in genuine partnership with a range of internal and external stakeholders and vendor partners. We are especially proud of our efforts to always put the customer front and centre of the work we do, co designing people, process and technology solutions with our end users being citizens, customers and staff.
Our work spans:
* Managing housing operational policy, procedure and rent systems.
* Undertaking innovative programs, often with partner agencies, to improve access to housing products and services.
* Managing and enhancing a suite of digital applications including all MyHousing Online Services applications, mobile apps, digital communications, online forms, as well as several business applications that our staff use to help deliver services.
* Maintaining partnerships with a range of external advocacy and human service agencies, as well as suppliers and contracts linked to our digital work program.
* Undertaking innovative projects that embrace emerging technology including AI.
* Driving a continuous improvement program through modern, high-quality policy, process and service system design, that aims to improve the customer experience, make it simpler for people to access housing services and make it easier for staff to do their work.
What we're looking for
In addition to the Essential requirements outlined in the role description, the ideal candidate will have:
* Experience in delivering change management and communications in technology related programs and/or projects
* A solid understanding of how people go through a change and the change process
* Experience in designing creative and effective fit-for-purpose change management and communication artifacts.
* Experience with and knowledge of project and change management principles, methodologies, and tools.
* Understanding of change management theories.
* Qualifications or equivalent senior level knowledge and experience in Change Management and Communications.
* Qualifications in a project methodology or equivalent demonstrated experience
* This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours.
* This role may require short instances of travel within NSW when consulting with internal and external stakeholders.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 3 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Thursday, 5 March 2026 at 11:59 pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Rebecca Huntsman on 0417 636 386 or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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