Client Service Representative
Molendinar
$75,000 - $80,000 + Super
Permenant part time/flexible
About:
With over 30 years of industry experience, our client is a market leader in exhibition hire and bespoke custom exhibits. Partnering with local, national, and international clients, they are known for delivering stand-out exhibition experiences through innovation, attention to detail, and exceptional customer service. Based on the Gold Coast, this business prides itself on quality, creativity, and long-term client relationships.
As the Exhibitor Services Manager, you will be the key point of contact for exhibitors, ensuring every interaction is seamless, professional, and stress-free. You’ll work hands-on from initial enquiry through to event delivery, helping exhibitors access the products and services they need to succeed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding customer experiences.
Key Responsibilities:
* Manage exhibitor orders from enquiry through to invoicing using exhibition and hire software (e.g. HirePOS or similar).
* Deliver exceptional customer service across phone, email, and in-person interactions.
* Monitor event performance and identify opportunities to improve service delivery and efficiency.
* Collaborate with the design team to ensure marketing materials remain current and effective.
* Support Sales and Account Managers with pre- and post-event activities, including research, reporting, and client engagement.
* Coordinate with the print department to manage artwork approvals and production timelines.
* Provide hands-on support to the wider team to ensure successful event delivery.
About You
* Experience coordinating exhibitions or events (small to large scale) is highly regarded, but not essential.
* Confident using hire, stock control, or exhibition management software.
* Tech-savvy with strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
* Excellent communication and customer service skills.
* Highly organised with the ability to manage multiple priorities and deadlines.
* A team player with a positive, can-do attitude and willingness to get hands-on.
Skills & Competencies
* Customer-first mindset with a passion for service excellence.
* Adaptable communicator able to engage with a wide range of stakeholders.
* Strong attention to detail and organisational skills.
* Collaborative and team-oriented approach.
* Excellent time management and multitasking abilities.
What’s in It for You!
* Join a collaborative, close-knit team that genuinely values your contribution.
* Work on high-profile exhibitions with leading national and international clients.
* Hands-on involvement in exciting, fast-moving projects.
* A vibrant, supportive workplace where your efforts are recognised and celebrated.
Apply Today!