Job Title: Guest Service Representative
We are seeking a charismatic and friendly individual to serve as the face of our hospitality team, ensuring guests have an exceptional experience from arrival to departure.
* The ideal candidate will possess excellent interpersonal skills and be able to effectively communicate with guests, colleagues, and stakeholders across various channels. This includes providing prompt responses to inquiries, resolving guest concerns in a professional manner, and maintaining open lines of communication throughout their stay.
* In addition to delivering top-notch customer service, this role requires maintaining clear records of guest interactions via log entries or other means designated by management.