Quality Assurance Manager
About the Role
This is a challenging opportunity to lead and implement quality assurance programs across all guest touchpoints, ensuring brand standards are met and continuous improvement initiatives are driven for exceptional guest experiences.
Main Responsibilities
* Lead quality assurance programs to guarantee high-quality service and product delivery.
* Drive compliance with brand standards through regular audits and training sessions.
* Provide real-time updates on hotel performance to senior leadership.
* Maintain open communication with guests to address issues promptly and improve overall satisfaction.
Key Requirements
* Proven experience in luxury hotel environments.
* Ability to understand and teach quality management practices.
* Strong analytical and problem-solving skills with attention to detail.
* Familiarity with hotel systems such as Opera.
Benefits
* Discounts on hotel rooms and services within Marriott International.
* Access to world-class training programs.
* Wellbeing and mindfulness programs.
* Employee Assistance Program.