We are seeking a Technical Solutions Expert to join our team in providing quality service to clients. As a key member of our team, you will be responsible for delivering expert installation and maintenance on printers, MFP's, MFD's, and associated software.
Key Responsibilities:
* Perform new equipment and software installations in conjunction with the Installation Specialist
* Manage a dedicated territory and provide expert service to clients
* Conduct client training on equipment
* Respond efficiently and courteously to internal and external customers' requests for assistance with software and hardware applications
* Travel to client sites to resolve technical issues efficiently and professionally
* Promote professional image through excellent customer service, competent procedures, and respectful communication
* Maintain accurate service data and manage spare parts and consumable stock effectively
* Escalate ongoing technical issues to the Product Specialist
* Complete all assigned service calls and documentation accurately and promptly using Salesforce
About Us:
* We are looking for someone who embodies core philosophies: 'possessing a fighting spirit', 'always being creative', and 'doing the right thing as a human being'
* Service experience in maintaining printers/copiers is essential
* IT and Software experience preferred
* Strong customer service skills and ability to communicate effectively
* Proven organisational and time management skills
* A valid driver's license is required
* National Police Check will be necessary
* Skilled in using Microsoft Office suite and service management tools (such as Salesforce)
* Proactive, independent, and adaptable to changing priorities