Customer Support Hero
Are you a problem-solving mastermind who loves helping others? Do you thrive in fast-paced environments and enjoy the challenge of transforming complaints into opportunities for customer delight?
We're looking for a skilled Customer Support Specialist to join our team. As a key member of our support squad, you'll be responsible for delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction.
The ideal candidate will possess strong communication skills, a proactive approach, and a passion for delivering results-driven solutions. If you're a self-starter with a knack for problem-solving and a commitment to excellence, we'd love to hear from you!
Your Responsibilities:
* Be the friendly voice and problem-solving guru for our clients
* Juggle phone calls, emails, and teamwork like a pro
* Transform complaints into opportunities for customer delight
* Coordinate with suppliers to ensure medications reach patients on time
* Become a product and service expert, ready to tackle any challenge
* Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail
* Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes
Why You'll Love It:
* Make a real difference in people's lives every day
* Work in a fast-paced, innovative environment
* Contribute to improving our processes and services
* Grow your skills with ongoing training and development
Qualifications:
* 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem-solving, and attention to detail were demonstrated
* You will possess experience in remote work, demonstrating a strong self-starter attitude and a solid work ethic
* A track record of customer service excellence
* Ninja-level problem-solving skills
* A voice that can charm and calm even the toughest customers
* Tech-savvy attitude with G-Suite proficiency
Benefits:
* Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development
* Enjoying discounts with over 450 retailers through our Reward and Recognition platform
* The freedom of a full-time, work-from-home role
* Access to co-working spaces in select regional cities
* Mental health support through our wellbeing platform, Unmind
* A private health insurance discount through Medibank
* Up to 8 weeks of paid parental leave
* Swag kits to celebrate key milestones in your journey with us
* Enhancing your home office with our ergonomic equipment reimbursement benefit