**About us**
At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels &Resorts brand you're more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Crowne Plaza Perth is located in the heartland of beautiful Perth, Western Australia with picturesque Langley Park at the hotel doorstep. We are on the hunt for superstars who can think on their feet, love customer service and have a passion for hotels and hospitality.
**Your day to day**
No day in your new role as a Guest Services Agent will be the same! You will be responsible for the guest's arrival experience from check in to check out and everything in between.
Knowing your way around systems and being able to think on your feet when a customer presents a problem is essential to this role. You will be coordinating with the other departments and working with a team to ensure smooth operations day in and out.
**What we need from you**
- Previous experience in Front Office operations within a Hotel environment
- Computer Savvy
- Excellent communications skills, verbal and written. If you are bilingual that's a bonus!
- Flexibility across a 7 day working roster
- A team player with an ability to work in a fast paced environment and understands how to prioritize workloads.
- Australian Work Rights
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
Job Reference: EMEAA36800