Job Overview
Welcome to a unique opportunity to excel in customer service and sales. As a Display Host, you will be the face of our business, interacting with customers and providing exceptional support throughout their caravan build journey.
About the Role
* You will welcome and assist walk-in customers, presenting our high-end caravans and features, layouts, and options.
* Assist with sales documentation and manage showroom presentation, ensuring a seamless customer experience.
We provide training on caravan build methods, so no prior experience is necessary. If you have a passion for delivering outstanding customer service, we encourage you to apply.
Key Responsibilities
* Welcome and support walk-in customers, answering their queries and addressing concerns.
* Presentation and demonstration of caravan features, layouts, and options, highlighting their benefits and value.
* Assist customers through the build specification process, guiding them through the selection of various components.
* Prepare quotes and assist with sales documentation, ensuring accuracy and attention to detail.
* Manage showroom presentation and cleanliness, maintaining a professional environment that showcases our products.
* Coordinate handovers and client appointments, ensuring smooth transitions and timely delivery of services.
* Handle inbound enquiries, responding promptly and professionally to customer inquiries.
* Update CRM notes and customer files, maintaining accurate records of customer interactions and preferences.
* Support management with administrative tasks, contributing to the efficient operation of the business.
* Maintain professional brand standards, adhering to our values and principles in all interactions with customers and colleagues.
Requirements and Qualifications
* Strong customer service skills, with the ability to communicate effectively and empathetically.
* Confident presenting product information, with a clear understanding of our caravans and features.
* Professional phone manner, with the ability to handle customer inquiries and resolve issues promptly.
* Highly organised, with strong attention to detail and ability to multitask effectively.
* Able to build rapport and create a positive showroom environment, enhancing the customer experience.
* Comfortable with basic computer tasks and CRM systems, with a willingness to learn and adapt.
* A team player, with proactive problem-solving abilities and a collaborative approach to work.
Benefits and Perks
* Friendly Australian owned family business, offering a supportive and dynamic work environment.
* Fast growing manufacturer, with national expansion plans and opportunities for career growth.
* National expansion plans, providing opportunities for relocation and advancement within the company.
* Stable full-time role, with long-term career opportunities and a competitive compensation package.
Why Join Us?
* Genuine enthusiasm for helping customers and delivering exceptional service.
* Positive and respectful attitude, with a warm and confident personality.
* High standard of personal presentation, reflecting positively on our brand.
* Reliable and punctual, with a commitment to meeting deadlines and achieving targets.