About The Role
We have a great and rare opportunity for an enthusiastic Administration Manager with a strong background in hospital environments to lead our hospital administration support services at Pennant Hills Day Surgery. This is a full‐time Monday‐to‐Friday role.
Duties And Responsibilities
This role will see you working collaboratively with both the administrative and clinical teams, as well as liaising with our three Support Offices.
As Administration Manager, You Will
* Lead, mentor, and support the Hospital Reception team in a busy, patient‐focused environment
* Manage rosters, staffing and supervision of staff, assist the General Manager/Director of Nursing with ongoing staff development and training
* Support the GM/DON with human, physical and financial resources and quality activities
* Handle enquiries and patient experience / consumer feedback
* Manage all aspects of hospital administration including bookings, pre‐admissions, front and back office functions
* Work closely with the General Manager/Director Nursing to support the multi‐disciplinary team and guide operational efficiency
* Assist in overseeing building maintenance requests, supply chain processes, and register management
* Drive a positive and collaborative culture across the administration team and wider hospital
This is a fantastic opportunity for a motivated administration leader who thrives in healthcare and is looking to take on additional responsibility within a small and supportive environment.
About You
You are a natural leader with exceptional communication and organisational skills, committed to delivering outstanding patient experiences. You will also bring:
* Previous experience in a short‐stay, day surgery or hospital environment
* Strong stakeholder management and team leadership experience
* Knowledge of health fund contracting and the Australian Private Health System
* Proficiency in Patient Administration Software (preferably FYDO/SimDay)
* Strong IT skills (MS Office suite)
* Sound knowledge of medical terminology
* Commercial acumen with strong problem‐solving and conflict resolution skills
* Ability to manage competing priorities with high attention to detail
* Strong interpersonal and communication skills
* Passion for providing exceptional customer service in a healthcare setting
Culture And Benefits
At Nexus, caring for our people, patients and employees is at the centre of everything we do. We value our strong team culture and go to great lengths to foster inclusion and engagement across our group.
* Great work/life balance – Monday to Friday, no public holidays and the Day Surgery is closed over the Christmas/New Year period.
* Great discounts with hundreds of national retailers, health insurance, utilities
* Novated Leasing option plus discounts on travel and transport
* Focus on health and wellbeing (inc. Fitness Passport) and Employee Assistance Program
* 12 weeks paid parental leave for eligible employees
* Employee referral bonus
* Inclusive and supportive workplace culture
* Close to Pennant Hills train station
The Nexus Hospitals Story
Nexus Hospitals is a leading Australian Private Hospital group that employs over 1300 talented and passionate people across 22 hospitals and 3 support offices. Our PURPOSE is to deliver better healthcare models to all Australians. We measure our success by improvements in patient outcome and experience, employee engagement, sustainable use of resources, and mutually beneficial partnerships.
About Pennant Hills Day Surgery
Pennant Hills Day Surgery is a boutique, purpose‐built, three‐theatre specialist short‐stay facility specialising in Gastroenterology, Dermatology (MOHS), Skin Lesion surgery, Interventional Pain Management and Oral Surgery. Our Day Surgery is ideally located and easily accessible by public transport.
We are an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from all backgrounds.
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