POSITION SUMMARY
Meets with current and prospective members to increase Costco Membership sign-ups and sales, maintains renewal capture rates, and develops Gold Star companies. Continually strives to improve Costco's corporate image as a concerned and active member of the community. Introduces Costco to the community in new market areas and as an active participant in warehouse pre-openings. Makes Business and Gold Star Membership renewal calls. Tracks sales, sign-ups, and incentive programs. Provides prompt and courteous member service. Follows proper safety and security
procedures and standards.
DAILY RESPONSIBILITIES
? Canvases businesses located in the warehouse sales area in person and by phone to promote membership and foster sales. Conducts
research to identify best prospects. Calls members to remind them to renew their membership.
? Meets with business owners and assesses business needs to determine Costco merchandise that offers benefits to the member. Assists
business with merchandising ideas and special orders. Contacts business members about special promotions, new items, and road shows to
promote memberships.
? Meets with large businesses to discuss employee membership campaigns. Schedules and conducts on-site membership events.
Collects funds and keys applications.
? Completes daily activity log and tracks sales increases, sign ups, appointments, and calls. Prepares periodic profit and loss statement for
business development and membership marketing results. Submits clear mileage records and other expense receipts for reimbursement.
? Promotes good community relations by attending and participating in local community events, trade shows, Chamber of Commerce
meetings, and local charity events.
? Assists Membership/Marketing Manager with formulating and carrying out marketing plan. Creates and tracks membership incentive
programs.
? Assists members at the membership desk as necessary. Resolves member issues using problem solving skills, tact, and discretionMaintains
Business Promotion board and updates display.
? Follows proper Membership and general safety and security procedures and standards.
? Assists in other departments of the warehouse as necessary.
? Provides prompt and courteous service to members, employees, and suppliers. Answers phones and assists callers.
POSITION REQUIREMENTS
Competency Statement(s)
? Communication – Presents oneself in a manner that reflects positively on the Company. Articulates information, both verbally and in
writing, in a way that can be easily understood by employees, members, and suppliers and in a manner that results in members buying
memberships, products, and services. Quickly and accurately accounts for all forms of money and merchandise and precisely documents
totals. Is thorough and detail- oriented. Actively listens to employees, members, managers and takes appropriate action as necessary.
Limits communication of confidential information to those individuals with a need to know.
? Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and
suppliers in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in
identifying problems, finding solutions and making sound decisions consistent with Costco's Code of Ethics.
? Self-Motivated - Well-organised and able to prioritise, multi-task and adhere to deadlines while working independently with minimal
supervision. Thinks critically to resolve monetary imbalances and correct appropriately. Maintains a commitment to honesty, integrity, and
high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
? Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the
business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
? Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to
comply with new programs, methods, practices, and procedures.
? Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through
positive demonstration of Costco's Success Behaviours, and by a file free from counselling notices related to job performance.
Experience
Costco Membership, customer service, sales or comparable experience.
Licenses and Certifications
Current, valid Driver's License