About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia) will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis. The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.
What you'll be doing
People:
1. Ongoing people development
2. Team performance management and reporting
3. Provide direction to regional management team
4. Conduct Team meetings
5. Drive Company culture and values
6. Maintain an engaged and motivated sales team
7. Recruitment - Review Application Assessments and Recommendations
8. Performance Management of under - performing staff as required.
9. Team coaching, support, annual performance reviews
Sales Leadership
10. Ensure monthly sales targets are achieved.
11. Ensure team and individual KPI’s are consistently met.
12. Management of team incentive program
13. Management of Rewards Program
14. Training Recommendations and Updates
Operations
15. Workday Management
16. Scheduling
17. Team Incentives Management
18. Team Engagement
19. Future planning
Requirements
20. 5+ years of sales and people management experience
21. 5+ years Contact Centre experience
22. Proven experience driving sales results, ensuring targets are met
23. Superior communication, decision making and multi-tasking skills
24. Customer Obsessed with a “Lead With Service” approach
25. Extensive Travel Sales Experience
26. Performance Management Skills
27. Positive and innovative attitude with the ability to thrive in a constantly changing industry and environment
28. Understanding of and identification with G Adventures Core Values.
What do we offer you?
29. Competitive salary commensurate with the role
30. Competitive benefits package
31. Birthday day off
32. Vacation time for you to recharge
33. Enhanced Parental Leave
34. Learning and growth opportunities
35. Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.