Business Development Manager - Service Operations
Job posting end date: 05/05/2026
Primary Location: West Perth, WA, AU Jakarta, ID Karratha, AU
Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Metso's solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
About Metso
Metso is a frontrunner in sustainable technologies, end‐to‐end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self‐automated and driven.
Our values of high ambition‐always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Team & Reporting
The Business Development Manager – Service Operations is a senior, field‐based commercial role responsible for driving sustainable growth across a defined territory. Reporting to the Director – Sales, this role works in close partnership with Sales Directors (North & South) and the Director, Service Operations.
You will operate as part of the wider sales and service leadership community, collaborating with service operations, technical specialists, and account management teams to position the organisation as a long‐term operational partner to customers. The role is highly autonomous and suited to an experienced commercial leader operating in complex mining and industrial environments.
Responsibilities
* Owning and delivering orders, revenue, and gross margin targets for the assigned territory
* Developing and executing regional growth plans aligned with market conditions and installed base opportunities
* Proactively identifying and developing new service revenue streams, including service agreements, upgrades, retrofits, and reliability solutions
* Leading strategic and key customer relationships, acting as the primary commercial interface for service operations
* Building strong, multi‐level customer relationships across operational, technical, procurement, and executive stakeholders
* Conducting site visits and operational assessments to identify performance improvement and reliability opportunities
* Translating technical insights into data‐driven, commercially compelling proposals and business cases
* Maintaining a strong understanding of market dynamics, competitor activity, and emerging industry trends
* Managing pipeline, forecasting, and deal governance through Salesforce CRM with high commercial discipline
* Championing a zero‐harm safety culture and ensuring ethical, compliant business practices
Qualifications
* Bachelor's degree in Engineering (Mechanical, Mining, Civil) or a related technical or commercial discipline
* 7–10+ years' experience in senior business development or sales roles within mining, heavy industry, or industrial services
* Proven track record of consistent revenue growth in complex, high‐value service and solutions environments
* Experience selling services, solutions, and lifecycle offerings rather than purely capital equipment
* Strong ability to interpret technical data, operational performance metrics, and process flows
* High commercial acumen with the ability to balance customer value and financial outcomes
* Excellent negotiation, influencing, and executive‐level communication skills
* High autonomy, resilience, and accountability in a field‐based role
* Willingness to travel extensively within the region
Benefits
* Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
* Wellbeing and safety – occupational healthcare, generous benefits plan, healthy living rewards, mental well‐being services and engagement surveys
* Annual bonus – global incentive programs tied to business and performance targets
* Hybrid working possibilities – flexible work environment while maintaining collaboration in person
* Worldwide support – leverage our network of peers across the world, offering valuable assistance
* Inclusive culture – committed to developing an inclusive culture that enables everyone to do their best and reach their full potential
* Safety priority – physical and mental health is our priority
* Competitive base salary reflective of your skills and experience with annual incentive program
* Additional Annual Leave benefit – increase leave entitlement with every year you work at Metso
* Gender neutral parental leave – 18 weeks paid in full
* Paid Volunteer Leave – give back to local community or organization of your choice
* Comprehensive medical benefits – discounted private health insurance for employees and immediate family
* Novated lease – benefit allows you to save on a new car and potentially enjoy significant tax savings
* Various leisure benefits – discounted car rental and accommodation for leisure travel around the world
Legal Statements
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
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