The Role
An exciting opportunity at North Lakes to lead a team of dedicated Settlements specialists to ensure the best client and company outcomes are achieved, whilst delivering consistently high levels of service to each stakeholder. Team leaders play a critical role in maintaining service- and cost-focused outcomes that deliver in the areas of Timeliness, Quality and Cost.
Position Accountabilities
* Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
* Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.
* Review, interpret and report on team and department results and trends.
* Conduct regular, ad‐hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.
* Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.
* Provide technical claims advice and assistance to the team and across the business.
* Review and approve complex claims decisions.
* Apply relevant insurance law principles and legislation.
Qualifications & Experience
* Strong settlements or motor insurance claims experience.
* Demonstrated ability to lead, develop and coach staff.
* Well‐developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment.
* Proven ability to provide data analysis with strong written and verbal communication skills.
* The ability to maintain strong relationships with internal and external stakeholders.
* Excellent customer service skills.
* Demonstrated financial and KPI performance.
Company Values
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
The Benefits Of Working At A&G
* Location – This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home.
* Be rewarded – We recognise high performance and reward our people for their hard work through bonuses and other perks.
* Options for leave – we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave.
* Grow with us – we've got learning and professional development opportunities to suit everyone.
* Give back – our A&G Difference programme gives you the power to change our community for the better through volunteering, fundraising and donation opportunities.
* Take care of yourself – your wellbeing is important to us with a healthy mind and body hub, mental‐health support and fitness discounts.
* Celebrate the wins – we love sharing our successes and celebrating together with many on‐site events throughout the year, family fun days and annual celebrations.
* Save money – we offer discounts on insurance products, retailers, hospitality providers and other purchases across Australia.
About Us
Auto & General (A&G) is the fastest‐growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products includes Car, Motorcycle, Home, Contents, Pet and Travel products delivered through our multi‐award‐winning brand Budget Direct and partnerships with ING, Qantas and Coles Insurance.
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