We are a well established ophthalmology surgical specialist practice located at Northbridge, on the Lower North Shore, seeking a professional, friendly and positive Medical Receptionists to join our team in a full-time/part-time/casual capacity. As a team we pride ourselves on providing our patients with the highest possible standard of care. Remuneration is negotiable and will be based on experience. We are able to offer an immediate start.
**Skills and experience**
- Fantastic customer service skills in a medical environment and compassion for patients
- Experience as a medical receptionist is essential
- Positive can-do attitude
- Excellent phone manner and ability to deal politely with patient queries
- Excellent interpersonal skills, tolerance and ability to communicate effectively with a variety of people
- Maintain a high level of attention to detail
- Ability to stay calm under pressure
- Able to work independently or as part of a team, including working efficiently with mínimal supervision
- High level computer literacy
- Professional presentation
Desirable Skills:
- Experience in an ophthalmic practice or specialist medical practice
- Shexie or Genie Medical software and Eclipse billing experience
**About the role**
Customer service is very important within the practice. You will be the primary contact with the patient, making the first impressions either in person or over the phone. We build up relationships with our patients and the customer service provided by receptionists has a great impact on the practice's reputation and our patient's journey. The front desk team plays very important role in the quality of the service we provide.
Some of the duties include:
- Meet and greet patients, patient billing, general admin tasks
- Triaging patients appointment bookings, confirming appointments for the clinic and surgery
- Daily dispatching of medical correspondence
- Management of patient recalls and incoming referrals for new patients
- Provide administrative support to the 6 Ophthalmologist in the practice
- Liaising with specialists, hospitals, admin and clinical team
- Surgical bookings, scanning and filling of clinical notes and results
**Benefits**
- Friendly work environment with a great team
- Regular hours available
- Monday to Friday with no weekend working hours
- Generous holidays over the Christmas period
**Requirements**:
- Fully vaccinated
- Outstanding communication skills are essential.
**Job Types**: Full-time, Part-time, Casual
Part-time hours: 24-38 per week
**Salary**: $28.00 - $35.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:
- Medical Receptionist: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person