Job Description
The Contract Manager and Deputy Program Manager plays a pivotal role in overseeing and ensuring the highest level of service quality and customer satisfaction.
* Program Management of a complex SATCOM Sustainment program
* Daily management of a Sustainment delivery team
* Daily management of the customer facing contract and supplier sub-contracts
* Oversee multiple teams, ensuring program goals are reached
* Running budget and funding channels for maximum productivity
* Ensuring the quality of the services/solutions provided exceeds client expectations
The Day-to-Day
* Working closely with the government client on programmatic outcomes
* Working closely with management to provide advice on programmatic outcomes
* Establishing and leading regular customer service reviews
* Monitoring service levels to ensure that service delivery metrics are tracked and reported and are being met
* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
* Ensuring systems, procedures, and methodologies are in place to support outstanding delivery of contract deliverables