Amazon is seeking an enthusiastic and engaging Tour Leader to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Center in Kemp Creek.
As a Tour Leader, you will play a crucial role in showcasing Amazon's creative technology and dedicated workforce to a diverse audience. You will highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Key Responsibilities:
- Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors
- Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history
- Maintain positive site relationships and participate in site & community engagement activities
- Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge
- Ensure tour groups adhere to all safety protocols and facility regulations
- Lead and support high-level/VIP tours that require additional planning and coordination
- Collaborate and earn trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders
- Collect and report feedback from tour participants to improve the overall experience
A Day in the Life:
You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining how customer orders are processed, picked, packed, and shipped with incredible efficiency.
About the Team:
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession.
Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others.
Basic Qualifications
Requirements:
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent industry experience
- Exceptional communication skills and attention to detail
- A high level of professionalism
- A bubbly, positive outlook to inspire and engage tour participants
- The ability to work independently and autonomously
- Proficient in Microsoft Office, including Word & Excel
Preferred Qualifications
Preferred Qualifications:
- Experience in Fulfillment Operations
- Tourism, events, acting or hospitality industry experience
- Public Speaking or media experience
- Experience working with global teams
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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📌 Amazon Tour Leader, Amazon Tours
🏢 Amazon
📍 City of Sydney