Overview
Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the Role
As a Business Analyst at Plenti, you will support both strategic and operational process improvement initiatives. You'll focus on optimising workflows across the loan application lifecycle, including complaints and collections management, customer service, and sales enablement. Working closely with internal stakeholders, you'll help design efficient, scalable processes that improve customer and partner experiences.
Key Responsibilities
* Process Development & Optimisation: Assist in identifying and designing enhancements to existing workflows across the customer journey
* Process Development & Optimisation: Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement
* Process Development & Optimisation: Contribute to the development and implementation of new processes that align with Plenti's growth objectives
* Process Development & Optimisation: Support strategic initiatives focused on improving operational efficiency and customer experience
* Stakeholder Collaboration: Work alongside operational, product, sales, and technology managers to gather requirements and insights
* Stakeholder Collaboration: Participate in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility
* Issue Resolution & Continuous Improvement: Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption
* Issue Resolution & Continuous Improvement: Monitor process performance and collect stakeholder feedback to support ongoing improvements
* Automation & Product Integration: Collaborate with product and engineering teams to integrate operational needs into new product developments
* Automation & Product Integration: Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows
About You
* 2+ years' experience in operations, business analysis, or related roles within data-driven environments
* Familiarity with CRM systems such as Zoho, Salesforce, and HubSpot
* Experience using low-code / no-code automation tools
* Proven analytical skills, with the ability to translate data insights into actionable recommendations
* Demonstrated experience documenting and improving processes, with a strong focus on scalability and efficiency
* Strong written and verbal communication skills, enabling effective collaboration with cross-functional teams
* Coding experience in Deluge or JavaScript is advantageous, but not required
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
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