* Office‑based in Toowoomba
* Part time - 3 days
* Strong transferable skills from customer service
AimBig Employment is seeking a reliable and customer‑focused Admin Assistant to join our team in a part‑time, office‑based role. This position is ideal for someone who enjoys structured administrative work, supporting customers and working in a fast‑paced environment.
About the Role
In this role, you will support our frontline team by handling inbound calls, completing administrative tasks, and delivering a high‑quality customer experience to participants on their journey back to meaningful employment.
Key responsibilities include:
* Managing inbound phone enquiries and providing clear, empathetic support
* Completing accurate administrative tasks across multiple systems
* Working within established procedures and contractual guidelines
* Engaging with customers who may require support with sensitive matters
* Managing competing priorities in a busy office environment
About You
* Strong transferable skills from customer service, call centre or telemarketing roles
* Resilient, adaptable, and comfortable in a fast‑paced setting
* High attention to detail and accuracy
* Excellent communication, organisation and time‑management skills
What You’ll Need
* Full Australian working rights
* Valid Police Check and Blue Card (or willingness to obtain)
Why You’ll Love Working at AimBig
* Phone and laptop provided
* 4 additional paid “You Days” per year
* Paid Paws Leave – one day a year for your furry friend
* Employee discounts via Gracias
* Staff referral bonuses
* Strong commitment to inclusion through our Indigenous Participation Plan