Job Title: Operations Supervisor
We are seeking a highly skilled and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will play a pivotal role in ensuring the seamless and efficient functioning of our services.
You will be responsible for coordinating and supervising daily operational activities, guaranteeing safe, punctual, and customer-focused transportation services. This role is primarily responsible for leading and coordinating all aspects of bus contracts across Central Queensland and the Bowen Basin.
Key Responsibilities:
* Oversee daily operations including fleet, maintenance, safety, people management, and contractors.
* Champion a strong safety culture through visible leadership, compliance, and continuous improvement.
* Support and engage with drivers and staff, ensuring rosters, pay queries, and workplace concerns are managed promptly and fairly.
* Ensure adherence to company, client, and legislative requirements (e.g., fatigue, fitness for work, reporting).
* Lead and support safety investigations, assessments, and driver evaluations.
* Monitor and improve operational performance through registers, compliance checks, and reporting.
* Deliver toolbox talks, pre-starts, and clear communication of company and client updates.
* Lead by example with professionalism, accountability, and high standards.
Requirements:
* MR license with passenger accreditation (Driver Authority).
* Completion of Chain of Responsibility; Driver and Scheduler Course to administer the implementation of fatigue management strategies (or the ability to obtain).
* Tertiary qualifications in a Logistics or Transport based discipline or equivalent industry experience.
* Knowledge of the Coach Transport Industry Experience in administrative, logistics, or transport roles will be highly regarded.
* Experience with, and use of Distinctive Systems (Coach Manager) or other scheduling software is desirable.
* Demonstrated ability to communicate with influence both written and verbally with internal and external stakeholders.
* Demonstrated ability to lead, develop, coach, and mentor high-performing teams to ensure employee engagement is maintained, and where possible enhanced.
Benefits:
* Australasia's leading mass transit bus operator and rapidly growing organization.
* Diverse, inclusive, and supportive work environment that enables you to succeed.
* Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counseling, and legal advice.
About Us:
At our organization, people are at the heart of everything we do. We're proud to move communities every day with passion, energy, and commitment.
Joining us means being part of a dynamic industry that offers stability, career growth, and the chance to make a real impact by keeping people connected.
We're committed to putting our people first – creating an inclusive, supportive workplace where everyone can bring their whole self to work and thrive.
A career with us is more than just a job – it's the start of something bigger. You'll be part of Australia and New Zealand's largest bus network, driving greener, cleaner transport solutions for today and generations to come.