Customer Service Specialist
We are seeking a skilled and dedicated customer service specialist to join our team. As a key member of our customer-facing unit, you will be responsible for delivering exceptional customer experiences through face-to-face interactions, phone calls, and digital channels.
Key responsibilities include:
* Assisting customers with general banking transactions, answering questions, and resolving queries in a timely and professional manner
* Completing financial health checks to assess customers' financial needs and providing guidance on suitable products and services
* Processing applications for personal loans, credit cards, and associated products in accordance with regulatory requirements
* Capturing customer feedback and implementing actions to drive improvement and ensure seamless customer experiences
In addition to your technical skills and experience, we are looking for someone who is passionate about delivering outstanding customer service with every interaction. You should possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and be committed to continuous learning and development.
As a valued member of our team, you will have access to ongoing training and development opportunities to support your career aspirations and help you achieve your goals.
Join us and contribute to the success of our organization by providing exceptional customer experiences that meet the evolving needs of our 10 million+ personal and small business customers.