About the Opportunity
We are seeking an accomplished higher education professional with deep expertise in student information systems to join our professional services team as a senior consultant.
In this leadership role, you will serve as a trusted advisor to higher education institutions, guiding them through complex implementations and upgrades.
You will manage and mentor a team of consultants, ensuring the highest standards of service delivery, and play a pivotal role in advancing cloud adoption initiatives.
* Lead project engagements for student information system implementations and upgrades, ensuring projects are delivered on time, within scope, and to the highest quality standards.
* Serve as the primary point of contact for consulting delivery, overseeing all client requirements and coordinating cross-functional teams.
* Manage, mentor, and develop a team of consultants, fostering a collaborative culture focused on client success and continuous improvement.
* Build, maintain, and enhance consulting artefacts, templates, and presentations to support regional SaaS delivery services.
* Provide strategic direction and mentorship on implementation strategies, industry best practices, and adoption of global delivery methodologies.
Responsibilities
The ideal candidate will have extensive experience in consulting services, specifically in higher education student business office roles. Proficiency in student lifecycle processes and business office operations is essential.
* Demonstrated expertise in project management, stakeholder engagement, and client communication.
* Experience delivering training, facilitating workshops, and presenting to diverse audiences.
* Able to manage multiple priorities in a dynamic environment, balancing hands-on chargeability with leadership responsibilities.
* Experienced in working independently and remotely, as well as collaboratively within cross-functional teams.
Impact of the Role
The successful candidate will be accountable for driving delivery improvement and customer engagement across the region. Ensuring achievement of customer satisfaction, project success, and utilization targets is critical.
Key Attributes
The ideal candidate will possess exceptional stakeholder management and influencing skills, ability to juggle diverse workloads, and strong leadership presence with a hands-on approach.
Benefits
This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.