Overview
EventsAir is a leading provider of award-winning event management software. We empower event professionals with world-class technology and are looking for a dedicated Customer Support Representative to be the friendly, knowledgeable voice that helps our users succeed.
Location: Eight Mile Plains, Queensland, Australia. This role offers a hybrid working model—a balance of in-office collaboration and work-from-home flexibility—with shift-based work, including weekends as part of a rotating schedule.
Responsibilities
* Deliver high-quality client communication, consistently meeting response time SLAs and support KPIs
* Resolve basic to moderately complex issues using our internal processes and knowledge base
* Escalate more complex issues to higher-tier support teams when needed
* Provide timely and priority support for clients during live event delivery
* Collaborate with internal teams to ensure a smooth and professional client experience
There may be additional responsibilities related to the role as determined by business needs.
What You'll Need
* Great communication skills (verbal and written)
* Adaptability and flexibility with an empathetic attitude to all customers
* Multi-tasking with great attention to detail during troubleshooting
* Basic software support knowledge or experience in a similar role
* Relevant tertiary qualifications
* Ability to work rotational shift work to cover APAC/EMEA/AMERICAS regions
Additional software knowledge (HTML, CSS, JavaScript etc.) will be an advantage.
Benefits and Perks
* Hybrid working arrangement and flexible schedules
* Potential monthly bonus based on performance and Customer Satisfaction Scores
* Weekend shift allowances and time in lieu for public holiday shifts
* Personal development opportunities via L&D budget
* Employee assistance program and recognition program
* Other family-friendly and wellbeing benefits described in the original posting
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Software Development
Brisbane area postings and related opportunities are listed for reference on the page.
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