Responsibilities We are looking for a passionate customer service individual to be a Clinic Co-Ordinator on a full-time basis! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you. This pivotal role in each clinic contributes to clinic performance and enhances our customers' experience. We seek a compassionate, process-oriented, and purpose-driven individual with outstanding organizational and customer service skills to help more people access better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing health care outcomes for all clients.
You will learn about our products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
You'll be successful in this role if you have: Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health environments Experience working with an older demographic (preferred) Strong interpersonal communication skills and empathy for clients on their hearing journey Higher School Certificate (HSC) or TAFE Qualification What's in it for you: Permanent Full-Time role in an established global organization Performance incentives Supportive hearing care team Professional development through clear career paths and training MyRewards program offering discounts at over 300 retailers and services across Australia Online Wellbeing centre providing activities, workouts, meditations, nutritional, and financial advice Employee Assistance Program Birthday and Christmas gifts Our Values: Audika prides itself on a diverse and inclusive culture that respects our employees.
We are a team of professionals committed to bringing sound to life and connecting clients through our hearing products.
Our values shape a supportive and encouraging culture where everyone can thrive: we foster trust, teamwork, innovation, and a can-do attitude.
About Audika Group The Audika Group, part of Demant, is a leading hearing care retailer with over 3,500 clinics in 25 markets worldwide. Joining our team offers an inspiring, international working environment with diverse cultures and perspectives, collaborating with dedicated colleagues.
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