The Role
Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. After all, there is a reason why we are recognised internationally as the ‘Undisputed King of Trainers’.
As a Department Manager, you will work in partnership with your Management team to drive KPI's within your department by leading from the front and coaching and developing your team.
You will also be responsible, however not limited to the following duties & responsibilities:
1. Drive conversion, sales and KPI performance
2. Lead by example to set management expectations across your team and manage performance
3. Ensure that your department is presentable and replenished at all times
4. Upkeep product knowledge and share with wider team
5. Demonstrate exceptional Customer Service standards and supervise team to deliver a ‘service over task’ environment
6. Work with BOH team to deliver shop floor product availability
7. Uphold company retail standards and deliver store visual excellence
8. Support management team to deliver all internal and external profit protection processes
9. Support with new team members Inductions and on-going training to build bench strength for future store expansion
10. Encourage team members to improve performance through effective coaching
What we're looking for
11. 2-3 years' leadership experience within retail or like industry
12. You are passionate about creating an amazing service experience and culture for our customers
13. You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
14. You have excellent time management skills to ensure that daily priorities are executed in a timely manner
What's in it for you?
15. One month paid parental leave
16. Referral bonus scheme
17. Training and development to evolve and shape your career
18. Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
19. Treat yourself with our attractive staff discount! This can also be used for friends and family
20. Access to our Employee Assistance Program & Mental Health champions