About the Role
We're seeking a
Customer Service Agent
to join our vibrant team! As a key player in our customer-led organization, you'll play a vital role providing world-class service to clients with an international scope in New Zealand, Australia, the United States, and the United Kingdom, your work will truly make a global impact!
Key Responsibilities
Handle customer interactions through phone, email and CRM platforms (Zendesk).
Respond within the service level agreement (SLA) timeframe.
Resolve issues with empathy, accuracy, and efficiency, ensuring customers feel heard and valued.
Troubleshoot customer issues by identifying root causes and offering practical solutions.
Coordinate with other departments (e.g. warehouse, airfreight, sales) as needed and escalate issues to the right supervisors with ease.
Accurately log interactions and outcomes in the customer relationship management (CRM) system.
Maintain confidentiality and data security of all customer records.
Prepare and submit regular reports on customer feedback, issue trends, and support volume.
Keep up-to-date with product and service details to provide spot-on information to customers.
Meet performance metrics, including response time, resolution rates, and customer satisfaction (CSAT).
Participate in training and upskilling sessions. Provide suggestions for improvement to processes and tools that enhance the customer experience.
About you
A high school diploma or equivalent (Bachelor's degree is a bonus!).
Customer-facing experience—we want people who know how to make customers feel special!
Experience in ecommerce or logistics? That's a plus, but not a must.
Fluent in English, with strong writing and speaking skills.
Excellent communication and interpersonal skills—you'll be interacting with clients around the globe.
Ability to multitask, prioritize, and manage your time like a pro.
Familiarity with CRM systems (like Zendesk) is a plus.
The Perks
Join a team of like minded people who get things done in a fun environment.
Application details
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What can I earn as a Customer Service Representative
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📌 Customer Service Agent
🏢 Seko Logistics
📍 Melbourne