Senior Product / UX Designer, AI
Optus & AI
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.
We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.
With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.
We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.
This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.
We’re building the future of work – and design is at its core. Join our Emerging AI team at Optus as a Senior Product Designer and shape intuitive, AI-powered experiences. You'll work in a high-performing, cross-functional squad, using human-centred design to create accessible tools that simplify work and deliver real outcomes. Ideal for a proactive designer with a systems mindset and AI-driven UX experience, you’ll influence product direction, evolve our design systems, and collaborate across teams. Reporting to the Lead Product Designer and Director of AI Products, you'll enjoy a flexible working model based at our Macquarie Park campus
Your day in the life of a Senior Product / UX Designer:
* Take ownership of end-to-end design across key projects, bringing product visions to life through thoughtful and innovative design solutions.
* Ensure all design work adheres to accessibility standards (WCAG 2.2 AA) and aligns with the Optus Design System for a seamless, inclusive user experience.
* Actively contribute to agile squad ceremonies, collaborating day-to-day with cross-functional team members to deliver meaningful customer outcomes.
* Influence product direction by championing human-centered design practices and aligning design strategies with broader business goals.
* Use research, insights, and data to inform your design decisions—always with a focus on creating measurable impact and improving customer experience.
* Design and refine user journeys and interfaces using a range of methods, from rough sketches and wireframes to polished, interactive prototypes
Your skills to pay the bills:
* Demonstrated experience leading end-to-end product design in Agile environments, with a track record of delivering impactful user experiences.
* A sharp eye for visual design and detail, coupled with a commitment to quality and a drive to exceed sprint and delivery expectations.
* Confident using design tools—especially Figma—for everything from concept creation to final handover.
* Comfortable working in fast-paced, ever-evolving environments, with a proven ability to adapt quickly and maintain momentum.
* Solid project management capabilities, including tracking progress, juggling multiple streams of work, and ensuring timely, high-quality outcomes.
* Experience improving design workflows and systems to increase efficiency, collaboration, and speed to value.
* Skilled in engaging stakeholders across the business—gathering insights, presenting design thinking, and aligning solutions to needs.
* Awareness of AI technologies and accessibility best practices, with a passion for creating inclusive and forward-thinking digital products.
Optus is a place where we let you do you. We offer a range of benefits including:
* 3 days in the office, 2 days remote – with flexible hours to suit!
* Inclusive paid parental leave with up to 14 weeks for the primary care giver
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
* Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
* Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
* Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!
Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit .