Renewable Energy Dispute Resolution Specialist
About Us
We are a pioneering organization in the renewable energy sector, dedicated to creating a sustainable future. Our innovative approach has enabled us to become a leader in home battery automation and vehicle-to-grid technology.
We have recently expanded into licensing our core technology to utilities overseas, including a partnership with a leading UK-based company. Our team is committed to building a diverse, inclusive, and purpose-driven culture as we transform the industry.
The Role
We are seeking an experienced Renewable Energy Dispute Resolution Specialist to join our Ombudsman squad. The successful candidate will be responsible for handling customer complaints over the phone and email, providing clear communication of the issue and proposed resolution.
* Manage a portfolio of Ombudsman and complaint cases from receipt to resolution within required timeframes.
* Conduct thorough investigations into customer complaints by gathering evidence, reviewing account history, and analyzing relevant policies and regulations.
* Negotiate fair outcomes and settlements in line with organizational policies, Ombudsman recommendations, and regulatory requirements.
Key Requirements
To be successful in this role, you will need:
* Strong written and verbal communication skills.
* Strong problem-solving and analytical skills.
* Experience in a customer support role handling complaints.
* Competency and willingness to speak directly with customers over the phone to resolve complaints.
* High attention to detail with the ability to interpret complex information.
Benefits
As a member of our team, you can expect:
* A competitive salary.
* Flexible working hours with provision for regular work-from-home arrangements.
* An external Employee Assistance Plan for mental health support.
We offer a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning. If you are passionate about renewable energy and dispute resolution, and possess excellent communication and problem-solving skills, we would love to hear from you.