Good Times Pilates (GTP) is a boutique reformer Pilates studio group based in Melbourne's inner north, with studios in Fitzroy, Northcote and Brunswick. With over 600 autopay members, 20 instructors and a fourth studio opening in mid-2026, we are in an exciting phase of growth.
Our culture is conscious, community-driven and rooted in the genuine pleasure of movement. We have been building something special in Melbourne for over eight years — and the Studio Operations Manager will play a central role in carrying that forward.
The opportunity
This is a newly created full-time leadership role, designed to free the CEO to focus on strategic growth while ensuring day-to-day operations across all studios run to the highest standard. The right person will be a confident, proactive operator who is as comfortable managing a team as they are building a community.
Pilates teaching experience is welcome but not required. What matters most is operational intelligence, genuine warmth, and the ability to hold a high standard across people, process and member experience.
Key Responsibilities
Operations & Studio Standards
* Oversee day-to-day operations across all GTP studio locations
* Own the Mindbody platform — class scheduling, timetable management, reporting and troubleshooting
* Review, maintain and improve operational systems and SOPs across all sites
* Ensure all studios are consistently presented to GTP standards at all times
* Identify inefficiencies and implement better ways of working across all areas of the business
* Coordinate staff rostering and timetables, and manage leave and availability
* Act as the primary escalation point for operational issues — own the problem-solve
* Opportunity to be involved in the set-up, development and opening of the fourth studio
* Serve as the direct manager for the admin and studio staff
* Assist with recruitment, onboarding and ongoing development across the team
* Run regular check-ins and hold the team accountable to role expectations
* Foster a high-trust, accountable team culture that reflects GTP's values
* Opportunity to teach Pilates classes if qualified — welcome but not required
* Own the full new member journey — from first class through to conversion and long-term retention
* Own the member milestone gifting program — key class milestones, birthdays and class anniversaries
* Assist with community engagement: studio events, workshops, special activations and the broader marketing calendar
* Oversee in-studio communications, campaign coordination and assist with social content execution
* Respond to all member queries and feedback promptly and in line with GTP's brand voice
Finance, Payroll & Business Performance
* Manage payroll processing across all studio locations — accurately and on time
* Maintain and manage studio budgets across all locations
* Track and report on key business KPIs: membership numbers, autopay retention, class attendance and revenue
* Identify risks and opportunities in studio performance data and present recommendations to the CEO
* Support pricing, packaging and promotional planning as required
* Manage the logistics of all supplies and inventory across studios — ensuring everything is ordered, stocked and organised on a weekly basis
* Oversee the retail offering across all locations: stock levels, presentation and replenishment
* Process and fulfil online orders accurately and on time
* Act as the primary contact for all GTP suppliers and service providers
* Maintain strong supplier relationships and negotiate where possible to keep costs competitive
What We Are Looking For
Experience
* 3–5 years managing studios, fitness facilities or multi-site operations — Pilates background welcome but not required
* Proven track record leading teams of 10 or more in a fast-paced, service-led environment
* Experience with member sales, conversion and retention in a studio or fitness setting
* Retail or inventory management experience highly regarded
* Comfortable with budget management and payroll
Skills & Attributes
* Highly organised with the ability to hold multiple priorities across multiple sites
* A natural problem-solver — you see what isn't working and you fix it
* Strong communicator, both in writing and in person
* Leads with warmth and holds a high bar — for themselves and their team
* Genuinely invested in the experience of members and staff alike
* Passionate about the wellness industry with exceptional attention to detail
* Outgoing, friendly and a natural team player — as comfortable with members and stakeholders as with the team
* Excited by growth and motivated by building something with longevity
Requirements
* Valid working rights in Australia
* Current Working with Children Check, or willingness to obtain one prior to commencement
Systems
* Mindbody — preferred
* Google Workspace (Docs, Sheets, Drive, Gmail) — required
* Pipeline CRM (integrated with Mindbody) — preferred
Working Arrangements
A multi-site studio business has its own rhythm — hours will be spread across early mornings, the occasional evening, events and moments that need you on the ground. Outside of operational requirements, flexibility is genuinely built into this role:
* GTP's dedicated office at Brunswick studio serves as the primary base for desk-based and administrative work
* Regular presence across all studio locations is expected — Fitzroy, Northcote, Brunswick and Richmond (4th studio, mid-2026)
* A mix of on-site and remote work is part of the role — we care about output, not where you're sitting
Why Join GTP
* Complimentary classes - Full GTP membership from day one
* Career growth - A genuine pathway to a senior leadership role as GTP scales
* Culture - Collaborative, values-led team with real autonomy
* Flexibility - Flexible working arrangements built into the role
* Learning - Opportunity for further education and training within the business
* Timing - Join at a pivotal moment as Good Times Pilates opens its fourth location
Our Values
* Movement experiences that feel good
* Community that shows up
* Every body, on their own terms
* Service as a standard
* Pleasure as a lifestyle
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