About The Role
The Service Desk Officer position requires a skilled individual to assist Victorian Health Services and application support teams in responding to incidents, service requests, and change requests. This role serves as a central point of contact between the organization and its clients, triaging incidents and calls as they come in.
To be successful, candidates must possess strong analytical skills, effective communication abilities, and a commitment to delivering high-quality results under tight deadlines.
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and contributing to the success of a dynamic team.
About Us
We envision a future where Victorians achieve optimal health and wellbeing. Our goal is to deliver a world-class healthcare system that provides access to safe, quality care leading to improved health outcomes for all.
About You
1. A strong understanding of end-to-end service delivery in an IT Shared Services or Outsourcing environment operating within an ITIL framework.
2. Excellent time management skills, enabling you to meet deadlines, commitments, and Service Level Targets.
3. A commitment to continuous improvement, driving quality and efficiency throughout your work.
For further information, please refer to the attached position description.
What We Offer
* The opportunity to make a meaningful contribution to the health and wellbeing of Victorians.
* Access to ongoing learning and development opportunities, supporting your professional growth and advancement.
* A supportive work environment that promotes work-life balance and flexible working arrangements.
How To Apply
Applications should include a resume and a cover letter outlining your relevant skills and experience.