Talent International is currently recruiting for a Case Remediation lead to join our client's team based in Darlington. This position is a contract role for 3 months initially, with the view to be extended and the role pays $70 to $80 per hour + Super.
7 hours a day / 35 hours a week
About the Role
Reporting to the Senior Manager, Case Management & Remediation, the Case Remediation Lead will oversee the day‐to‐day delivery of remediation activities. You will lead a team of case managers and analysts, ensuring underpayment claims are assessed, calculated, and resolved accurately and efficiently.
This role will also support the design and implementation of proactive strategies to strengthen compliance processes and help prevent future underpayment issues.
Key Responsibilities
* Provide operational oversight, guidance, and support to a team of case managers, officers, and analysts.
* Ensure timely and accurate resolution of remediation cases.
* Monitor the triage, assessment, and resolution of underpayment claims in line with established procedures and compliance frameworks.
* Review and validate remediation calculations to ensure accuracy and consistency.
* Escalate complex or high‐risk cases to the Senior Manager where required.
* Collaborate with internal stakeholders including HR, Payroll, Legal, and Compliance to ensure coordinated remediation efforts.
* Contribute to clear communication strategies with affected staff.
* Identify trends, risks, and systemic issues relating to underpayment liabilities.
* Contribute to the development and improvement of remediation processes, systems, and reporting.
* Provide SME guidance in interpreting complex data to support remediation outcomes.
About You
To be successful in this role, you will demonstrate:
* Strong case management or remediation program experience.
* Experience managing complex cases and leading remediation or compliance initiatives.
* Excellent analytical, research, and reporting skills.
* Strong stakeholder engagement skills, with the ability to work collaboratively across HR, payroll, and compliance teams.
* Proven ability to solve complex problems and implement solutions through to resolution.
* Sound judgement and the ability to work autonomously in a sensitive and confidential environment.
* Experience in compliance or workplace relations environments (higher education experience is advantageous but not essential).
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