Join to apply for the Patient Support Officer - Targeted role at NSW Health
Employment Type : Permanent Part Time
Position Classification : Administration Officer Level 2
Remuneration : $32.30 - $33.37 + 12% Super + Salary Packaging
Hours Per Week : 24
Requisition ID : REQ
Closing Date : Wednesday 8th October
Location : John Hunter Hospital | Awabakal Land
Targeted Aboriginal or Torres Strait Islander Applicants : This position is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply; suitable applicants will be considered to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate status in addition to addressing the selection criteria.
About Us
John Hunter Hospital is a leading healthcare and innovation hub serving the Hunter New England Local Health District. Our Surgical Services Department supports 15 operating theatres, 11 wards, and 14 specialty departments, delivering high-quality surgical care to patients across the region.
The Role
Join our Day of Surgery Unit team as the frontline point of contact for patients and visitors. This fast-paced environment requires exceptional customer service skills and the ability to work effectively within a multidisciplinary team.
Key Responsibilities
- Provide outstanding customer service as the primary point of contact via telephone, email, and in-person interactions, maintaining professionalism at all times.
- Deliver administrative support to the Same Day/Day of Surgery team and assist with daily operations.
- Build and maintain positive working relationships with staff at all levels to support team and organizational goals.
- Adapt to shifting priorities and work independently or collaboratively as needed.
- Utilise electronic systems and computer software to complete tasks accurately and efficiently.
Prioritise workload effectively, maintaining a high degree of accuracy and accountability.
About You
- Adaptable and able to manage shifting priorities in a fast-paced environment.
- Capable of working independently and as part of a multidisciplinary team.
- Proficient in electronic systems and software, ensuring accurate and effective task completion.
- Strong organisational skills with the ability to prioritise workload.
- Detail-oriented and responsible, maintaining high accuracy in all tasks.
- Willing to engage in comprehensive induction and training programs, including face-to-face and online learning.
- Motivated by continuous professional development and career growth opportunities within the organisation.
Benefits
- 4 weeks annual leave (pro-rata for part-time employees)
- Paid parental leave (for eligible employees)
- Salary packaging options up to $11,600 plus novated leasing
- Fitness Passport for health and well-being
- Employee Assistance Program (EAP) for staff and family members
Additional Information
An eligibility list will be created for future permanent part-time vacancies.
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
For role related queries contact Isabella Pearsall at
Women and men, including Aboriginal and Torres Strait Islander people, people with disabilities, and people from culturally and linguistically diverse backgrounds are encouraged to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs.
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