Client Relations & Experience Coordinator
About Us
At Dynamic Kitchens & Joinery, we're dedicated to transforming homes through quality craftsmanship, innovative design, and exceptional customer experiences. Based in Ballina, we take pride in delivering custom cabinetry solutions that bring our clients' visions to life — from concept to completion.
We're looking for a motivated and detail-oriented Client Relations & Experience Coordinator to join our team. If you thrive in a fast-paced environment, enjoy working with people, and have a knack for organisation and communication, this could be the perfect role for you.
About the Role
As a key member of our team, you'll ensure that every project runs smoothly from the first consultation through to installation. You'll be the bridge between our clients, production team, and subcontractors — keeping projects on track, clients informed, and details organised.
In this role you will have the opportunity to grow into a design role, using the latest software in cabinetry design and manufacture.
Key Responsibilities
* Provide a welcoming and professional experience for clients during showroom and design consultations.
* Assist clients in selecting colours, materials, and finishes to bring their vision to life.
* Conduct initial consultations and screen clients to ensure project fit and alignment.
* Coordinate project schedules, liaising with subcontractors, production, and clients to ensure timely progress.
* Manage emails daily, directing them to the applicable persons.
* Oversee client communication throughout the sales and installation process.
* Manage CRM data to ensure accurate client and project information.
* Xero accounting, invoicing and accounts entry.
* Follow up post-installation to ensure client satisfaction and maintain lasting relationships.
What We're Looking For
* An interest in the cabinetry and interior design.
* Excellent communication and interpersonal skills with a genuine passion for client service.
* Strong organisational and time management skills with the ability to handle multiple projects.
* Some experience with Xero accounting software.
* A proactive, solutions-focused approach with high attention to detail.
* Experience in coordinating schedules and working with CRM systems.
* Previous experience in a customer-facing or project coordination role (preferably in interiors, construction, or design industries).
* Interest in learning cabinetry design software.
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