Position objectives:
* Act as an ambassador for the hotel at all times
* To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue
* Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
* Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team
Principal Responsibilities:
* Ensure excellent and professional client service at all times
* Setup and reset specific activities as directed
* Undertake general cleaning and service duties of accommodation
* Communicate and liaise with team members, management and other areas of operation
* Adhere to company Code of Conduct and standards at all times
* Ability to work in a team based environment
* Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
* Develop and maintain high levels of service within the hotel on a daily basis
* Proficient in the professional service of housekeeping and cleaning
* Good conflict resolution skills
* Courteous, welcoming and informative
* Strong and effective communication methods with management and staff
* Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
* Any other duties directed by Management