Customer Service Representative Traineeship
This traineeship provides an opportunity to develop skills in retail banking and sales, while pursuing a nationally recognised Certificate III in Financial Services.
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About Maxima Group Training
We are a national employment services and training organisation, working in partnership with businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds.
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The Opportunity
This position enables individuals to engage with their local community as a Bank Teller, providing customer service, conducting banking transactions, and assisting with general enquiries.
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Duties and Responsibilities
* Provide face-to-face customer service in branch to personal and business customers
* Pitch sales of financial products and refer specialist enquiries
* Produce financial reports, transaction summaries and balance sheets
* Assist management and team with daily administrative tasks
* Conduct banking transactions, cash handling and EFTPOS operations
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Key Skills and Qualifications
To succeed in this role, you will need:
* A focus on achieving sales targets and exceeding Key Performance Indicators (KPIs)
* Sound mathematical and financial acumen
* A passionate and positive work attitude
* Demonstrated customer service experience
* Ability to utilise financial computer software and systems
* Excellent verbal and written communication abilities