Tier II Network Technician Job Overview
We are seeking a highly skilled Tier II Network Technician to support our WAN and LAN networks. As a key member of our team, you will provide incident resolution, routing changes, and firewall changes; act as subject matter expert in WAN and LAN technologies; support intra- and inter-net and other data communications systems or segments of networked system.
Key Responsibilities:
* Support the installation and maintenance of client LAN/WAN devices.
* Respond to and resolve incident tickets.
* Draft and implement standard network change requests.
* Provide support to Tier III network engineers for incident management and projects (site surveys, Technical Exchange Meetings (TEMs), and coordinate and install new equipment).
* Perform configuration management functions such as updating topology drawings, ensuring asset management records are accurate, and conducting inventory.
* Coordinate network operations, maintenance, repairs, or upgrades.
* Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs), Port Security, and Thin Configurations).
Requirements:
* TS SCI with Poly.
* Candidate must have 8 years of experience that can be a combination of work history and education.
* Compliance with Department of Defense (DoD) Information Assurance Technical (IAT) Level 2.
* Working knowledge of basic routing fundamentals.
* Working knowledge of layer 2 switching concepts.
* Knowledge of CISCO/Juniper Return Material Authorization (RMA) processes.
* Layer 1 and Layer 2 network experience (CAT5, Single Mode (SM)/Multimode (MM) Fiber, Serial cables, Small Form-Factor Pluggable (SFP)).
* Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) models.
* Knowledge of Cisco Internetworking Operating System (IOS), Juniper JUNOS, and the Brocade and Foundry Operating System (OS).
* Familiarity (doesn't need to be a SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Language Server Protocol (LSP), and Generic Routing Encapsulation (GRE).
* Familiarity with Microsoft Visio, ServiceNow, and Atlassian Confluence.
* Working knowledge of Service Now or similar IT Service Management (ITSM) products.
Benefits:
This role requires up to 25% travel.