Application & System Support Analyst at Carey Baptist Grammar School — this permanent, full-time role is based at the Kew campus.
The Role
This role is responsible for providing face-to-face, phone and remote support services to staff, students, and parents to resolve daily issues relating to Applications and Systems. As an Application and System Support Analyst, you will regularly review and prioritise support activities involving incident, problem and change management. General familiarity with a broad range of technology is essential; expertise in Windows Server is required. Core to the role is delivering support activities to a high standard and working with stakeholders to appropriately recognise and respond to their needs.
Responsibilities
* Provide face-to-face, phone and remote support services to staff, students and parents to resolve daily issues relating to Applications and Systems.
* Regularly review and prioritise support activities involving incident, problem and change management.
* Deliver support activities to a high standard and work with stakeholders to recognise and respond to their needs.
Qualifications
* Relevant tertiary qualification or equivalent professional experience in Information Technology.
* Proven experience as System Administrator; Windows/Linux scripting and coding to achieve operational automation.
* Prior experience in facilitating project deliveries and new technologies to ensure supportability.
* Incident and Change Management skills; ITIL experience preferred.
* Strong technical knowledge in Azure, Microsoft PowerPlatform, Postgres/SQL, DevOps CI/CD, Scripting (Batch, PowerShell), SaaS system admin experience.
* Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.
* Excellent oral, written and communication skills to write high quality reports and present information to technical and non-technical stakeholders.
* Excellent analytical, conceptual, and problem-solving skills with attention to detail and accuracy.
* Detail-oriented with a broad understanding of user experience.
* Dedication to continual learning, to support development and ever-evolving business needs.
* Strong critical thinking skills and a growth mindset, and the ability to self-direct and adapt quickly.
* A valid Employee Working with Children Check is a requirement of employment for this position.
The School
At Carey, our staff are integral members of our vibrant community, embodying a deep commitment to learning and an innate ability to ignite the same passions within our students. Grounded in the core values of Care, Growth, and Respect, our staff play a pivotal role in nurturing a culture where every individual is valued, supported, and inspired to thrive.
The Perks
* Access to outstanding facilities and resources
* 5 Weeks Annual Leave
* A supported and inclusive work environment where your ideas are valued and encouraged
Application Details
To apply, click "Apply Now" to submit your Cover Letter and up-to-date Curriculum Vitae by Monday 15 September 2025. Please note: only shortlisted candidates will be contacted.
Legal and Equal Opportunity
Carey Baptist Grammar School reserves the right to close this advertisement at any time. Carey Baptist Grammar School is committed to providing a safe environment for all students, acting in their best interests, promoting their wellbeing and keeping them safe at all times. We acknowledge the traditional custodians of the lands and waters surrounding us and pay our respects to the Elders past, present and emerging. We celebrate, value and include people of all backgrounds, sexualities, cultures, bodies and abilities.
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