Customer Service Specialist Opportunity
The ideal candidate will be responsible for providing exceptional customer service, managing bookings and guest communications, and maintaining a high level of accuracy in hotel reservations.
* Manage both FIT and group bookings, ensuring accurate data entry and effective communication with guests.
* Provide proactive support to guests, addressing any issues or concerns in a timely and professional manner.
* Stay up-to-date on market trends and consumer behavior to develop strategies that drive business opportunities.
Key Skills & Qualifications:
* Excellent communication and interpersonal skills.
* Able to work effectively in a team environment.
* Proactive approach to developing and maintaining strong relationships with clients and stakeholders.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Flexibility to work varying shifts, including weekends and public holidays.
Benefits:
* Opportunity to work in a dynamic and growing industry.
* Professional development and training programs.
* Competitive salary and benefits package.
Other Requirements:
* Proficiency in Property Management System (PMS) software.
* Ability to maintain confidentiality and handle sensitive information.
* High school diploma or equivalent required; post-secondary education an asset.