About Medcast
Medcast is a leading healthcare education provider, dedicated to advancing healthcare through innovative education solutions and products. We use cutting-edge technology to deliver exceptional learning experiences for busy clinicians and healthcare organisations. Our team embraces technology and is composed of passionate individuals who are dedicated to making a meaningful impact on healthcare.
About the Role
Are you passionate about technology and thrive in a collaborative environment? We're seeking an experienced IT Project Coordinator to join our growing team and play a pivotal role in delivering successful technology initiatives that drive our business forward.
As our IT Project Coordinator, you'll be the vital link between project teams, stakeholders, and end-users, ensuring seamless project execution while maintaining the highest standards of customer service and technical excellence.
What You'll Be Doing
* Coordinate multiple IT project activities, timelines, and deliverables
* Maintain project documentation and provide regular progress updates
* Track milestones, manage risks, and address project issues
* Provide first-line technical support for systems and applications
* Support system testing, deployment, and user acceptance testing
* Conduct user training sessions and create training materials
* Serve as primary contact for project-related inquiries and support
* Create technical documentation and troubleshooting resources
* Identify process improvement opportunities and support change management
What We're Looking For
* A few years in IT support or project coordination
* Experience with software implementation projects
* Knowledge of ITIL framework and best practices
* Previous customer-facing role experience
* Familiarity with Agile/Scrum methodologies
* Strong project coordination and organisational skills
* Excellent written and verbal communication abilities
* Proficiency in project management tools (Jira preferred)
* Technical aptitude with IT systems and software
* Customer service orientation with problem-solving mindset
* Attention to detail and quality focus
* Ability to manage competing priorities
Why Join Medcast?
* Be part of a team that is transforming medical and healthcare education through cutting-edge technology and expert-driven content.
* Work alongside passionate professionals in a dynamic and inclusive environment.
* Grow your skills and experience while working close to home.
Ready to Apply?
If you're ready to take your IT career to the next level and help deliver technology solutions that make a difference, we want to hear from you!
To apply, please submit your resume and a cover letter outlining your relevant experience and suitability for this role.
Medcast is committed to diversity, inclusion, and workplace flexibility. We welcome applications from all members of our community and strive to provide equitable access to opportunities. If you require any adjustments during the recruitment process, let us know—we're here to support you.