Rydges Mt Panorama Bathurst is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Rydges
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.
About the Role
As the Night Manager, you will play a key role in ensuring smooth overnight operations of the hotel and delivering a warm, personalised experience for our guests. In addition to managing the roles responsibilities, you will oversee the running of the hotel in the absence of the hotels General Manager, with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.
Key Responsibilities
* Oversee and manage all hotel operations during the night shift, ensuring security, service standards, and smooth departmental coordination.
* Deliver exceptional guest service, including check ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
* Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
* Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
* Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
* Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.
Skills & Experience
* Previous experience in front office or overnight hotel operations acting as the manager on duty.
* Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
* Highly proficient in front office systems, night audit processes, and hotel property management software.
* Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
* Well developed communication and leadership skills, supervising night staff and maintaining effective inter departmental collaboration.
* Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.
Benefits & Perks
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company
Join the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.