Get AI-powered advice on this job and more exclusive features.This range is provided by Talenza.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$95,000.00/yrDirect message the job poster from TalenzaTech Sourcing Specialist | Exciting opportunities in the #TechSpace across Sydney, Brisbane, and MelbourneWe're hiring an IT Analyst (Level 1/2 Support) to join a supportive and forward-thinking organisation with a fantastic team culture, strong benefits, and real opportunities for growth.
This role has become available due to an internal promotion into the cyber team.This is a 12-month fixed-term contract with potential for extension for the right candidate.
The role is hybrid, working on a shift pattern for a 24-hour Service Desk team.Why This Role Stands Out:Supportive, Inclusive Culture: Join a team that values collaboration, respect, and shared success.
You'll be supported to do your best work and grow your career.Real Career Progression: The organisation prioritises internal development — many current cyber and cloud professionals started in this team.Strong Benefits Package: Competitive pay, wellbeing initiatives, and professional development support are just the start.Purpose-Driven Work: Play a key role in ensuring reliable, secure tech support across national and international teams.What You'll Be Doing:Acting as the first point of contact for IT support, helping resolve a wide range of Level 1 and 2 issues.Managing requests via phone, MS Teams, portal, email, and in person, always with a focus on excellent service.Supporting systems including Windows, Active Directory, Office 365, SharePoint, VOIP, mobile devices, and more.Maintaining accurate records and documentation, managing assets and procurement processes.Supporting video conferencing and meeting room tech.Contributing to knowledge base updates and identifying process improvement opportunities.What You'll Bring:A degree in IT (or similar), or 5+ years of hands-on IT support experience in a corporate/enterprise environment.Strong communication and troubleshooting skills, with a calm, solutions-focused approach.Experience across core technologies like Windows, Office 365, networking, mobile devices, and standard IT support tools.A commitment to teamwork, service excellence, and continuous improvement.Bonus Points For:Certifications like A+, MCP, or ITIL.Experience with tools like Ivanti, SCCM, Splunk, VMware, or RSA.Familiarity with ITSM best practices and procedures.Seniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustriesTechnology, Information and Internet
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