Customer Support Specialist
This role requires a highly motivated individual with excellent communication and interpersonal skills to coordinate daily interactions with customers, oversee ticket triage and allocation, and deliver exceptional customer service.
Main Responsibilities:
* Coordinate daily employee interactions with customers, overseeing ticket triage and allocation
* Deliver outstanding customer service to internal and external stakeholders
* Collaborate closely with the service desk team as a trusted advisor and coordinator
Required Skills and Qualifications:
* Strong relationship management skills for both internal teams and external customers
* Exceptional communication and administration skills
* Ability to prioritize and manage multiple tasks efficiently
* IT experience an asset
Why Choose This Opportunity?
* Competitive compensation package and opportunities for career advancement
* Inclusive work environment that fosters innovation and creativity
* Emphasis on maintaining a healthy work environment and contributing to the community