Branch Customer Advisor – Banking – Mackay
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Hours (5 days per week)
9:00am – 4:30pm, Monday, Tuesday, Wednesday, Friday and 9:00am – 5:15pm on Thursday.
Benefits
* Access to banking and financial services discounts including competitive rates and reduced fees on home loans, credit cards and insurances.
* Extensive range of benefits and discounted offers on travel, fitness, events and technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
* Up to date tailored career development programs and mobility opportunities to ensure you are set-up for success.
Responsibilities
* Support NAB's Mackay branch by being the first point of contact for our customers; putting them at the centre of everything you do.
* Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self‐service and digital) for customers, making banking simple, easy and secure.
Qualifications
* A passion for delivering quality, gold‐class experiences for NAB's diverse range of customers.
* A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
* Customer centric thinking and an appreciation for inclusion and the diversity of our customers.
* No banking experience required – full training provided.
Diversity and Inclusion
We know that our people make us who we are. We have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
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