This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
Key Responsibilities
* Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media.
* Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices.
* Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices.
* Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
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