Customer Experience Manager
This leadership position plays a pivotal role in overseeing the daily operations of a retail store and leading a team to achieve sales targets.
Main Responsibilities:
* Review store and team member performance, formulate action plans, and leverage the store's potential for growth.
* Develop strategies to enhance customer engagement, brand loyalty, and employee satisfaction through effective teamwork.
* Cultivate a strong team dynamic by providing coaching, training, and guidance to deliver exceptional customer service and drive sales results.
Requirements:
To be successful in this role, you will need:
* A minimum of 1-2 years of experience in a commercial, customer-centric supervisory or assistant store manager position.
* A proven track record of driving sales growth, improving operational efficiency, and promoting a positive work culture.
* Strong communication and interpersonal skills to lead, motivate, and develop high-performing teams.
* Fashion industry knowledge and expertise in visual merchandising, inventory management, and consultative selling techniques.
* An entrepreneurial spirit with a willingness to innovate, take calculated risks, and drive business results through creative problem-solving and collaboration.
* The ability to maintain confidentiality, handle sensitive information, and adhere to company policies and procedures.
Benefits:
This role offers a competitive salary, opportunities for career advancement, and a collaborative work environment.