Job Description
Randstad is seeking a Specialist Care Team Leader to join a leading telecommunications organisation in Macquarie Park. The ideal candidate will lead a team of customer care experts supporting vulnerable customers and managing complex enquiries.
Key Responsibilities:
* Lead and inspire the team to deliver consistently high customer outcomes.
* Coach and develop team members through one-on-one meetings, coaching, and feedback.
* Monitor performance dashboards, identify trends, drive improvement initiatives.
* Oversight of daily operations to maintain quality, compliance, service standards.
* Support management of complex or high-risk customer interactions.
Your Opportunities:
The successful candidate will have proven leadership experience in customer care or contact centre environments. A genuine passion for helping others making a positive impact on people's lives is essential.
h3>iYou would thrive in this role if you are able to demonstrate empathy, are an effective communicator with strong interpersonal skills, are and have the ability to motivate your team towards achieving shared goals. As well as being proactive with conflict resolution.
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