Job Description
We're seeking a skilled Onsite Support Specialist to work with our Defence client in the support of desktop, infrastructure and services across multiple technology streams.
The successful candidate will be responsible for responding to, resolving incidents and service requests within agreed service level agreements (SLAs), and following breach reporting processes for any failed SLAs.
* Respond to and resolve incidents and service requests within agreed SLAs
* Asset refresh relocation deployment and decommission maintaining data integrity within the configuration management database (CMDB)
* Maintenance and housekeeping of customers' physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment
Required Skills and Qualifications
* 7 months to 1+ year minimum experience with supporting End User Devices at level 1+
* Level 1 and level 2 technical knowledge of hardware and peripherals, including laptops, notebooks, workstations, desktop PCs, printers, media and audiovisual equipment
* Level 1 and level 2 technical knowledge of desktop & software applications, including operating systems (Windows 7 through 10), Microsoft Office 2007 through 365, antivirus software and systems support in a small to medium business
* A basic understanding and knowledge of Active Directory, Microsoft Exchange, System Center Configuration Manager (SCCM), Endpoint Imaging
Benefits
* We put people first. We believe in the power of diversity to drive innovation and our commitment to inclusion and equity
* We offer tailored career paths across our organization to support your professional and personal growth
* Our customers trust us. We have an excellent reputation across the region and globally