Embark on an extraordinary journey with our prestigious luxury travel collection, where you will play a pivotal role in shaping a new era of bold innovation and unique collaboration. As the LTC Sales & Operations Manager, you will hold the key to driving profitability, fostering growth, and ensuring the sustained loyalty of our esteemed Member and Affiliate network. With your exceptional expertise in both sales and account management, paired with a refined ability to elevate business operations and engage discerning customers, you will be at the forefront of our continued success. Reporting directly to the General Manager and joining our esteemed LTC Leadership Team, this newly created position offers a rare and exceptional opportunity to contribute to a truly distinguished legacy. This role can be based in either our Brisbane or Sydney Office. Our Ideal Candidate: Over 10 years of experience in the Australian travel industry with a strong background in sales and account management Highly self-motivated and proactive, with a commitment to continuous self-development and learning Strong leadership qualities, including setting and achieving goals, seeking feedback, and modeling exemplary behavior Excellent communication skills with an open, honest, and collaborative approach; high emotional intelligence Demonstrates agility, autonomy, and flexibility in team environments and changing conditions Solid commercial acumen, including financial literacy and awareness of market trends and competitor activity Effective at planning and executing business strategies, managing conflict, and identifying opportunities for improvement Your Role & Responsibilities: Act as a dynamic ambassador for LTC, attending industry events to uncover new partnerships and acquisition opportunities Drive business growth by expertly managing a sales pipeline, identifying referral opportunities, and converting them into results Master communicator and negotiator, skilled at positioning LTC’s offerings with compelling presentations Commercially savvy, using data analysis and financial insights to boost profitability and uncover improvement opportunities Champion of relationships, building trust with members, partners, and stakeholders while addressing concerns to strengthen the network Tech-fluent problem solver, confident in troubleshooting systems, leveraging CRM tools, and navigating financial and customer platforms Customer-first mindset, delivering standout experiences and deploying engagement strategies to ensure retention and satisfaction What you'll Enjoy: ♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Please advise your leaders before applying