The Night Operations Coordinator supports the Night Manager in overseeing all overnight hotel operations, ensuring a safe and exceptional guest experience throughout the night shift. This role is responsible for leading the night team, managing service delivery, maintaining security, and ensuring operational excellence.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to suites. It offers unrivalled conference and events facilities comprising of 19 meeting rooms.
Key Responsibilities
* Lead the night shift team (front desk, porters, cleaners, kitchen, security)
* Ensure guest arrivals, departures, and requests are handled efficiently and warmly
* Monitor hotel security, fire and safety systems; liaise with emergency services as needed
* Complete night audit and financial reporting accurately and on time
* Communicate and coordinate with day shift and other departments (Housekeeping, Engineering, Food & Beverage)
* Respond promptly to guest feedback, complaints, and incidents; empower team to resolve issues
* Ensure compliance with health, safety, and company policies
* Maintain accurate guest records and preferences to ensure personalised and seamless service during each stay.
Requirements
* Positive attitude with strong communication and leadership skills
* Previous experience managing overnight or night shift teams in hospitality or similar industry
* Excellent grooming and professional presentation
* Strong problem-solving skills and attention to detail
* Passion for delivering exceptional guest service, especially during overnight operations
* Ability to remain calm and decisive under pressure in a fast-paced environment
* Flexibility to work night shifts, including weekends and public holidays as required
* Experience with hotel security, safety systems, and emergency procedures is highly regarded
* Proven ability to coordinate with multiple departments to ensure seamless operations
Benefits
* Team Member Travel Program: discounted hotel nights
* Opportunities for career progression within our team
* Excellent work environment and culture
* Monthly in-house dry cleaning budget
* Access to training programs
* Career development planning and opportunities
* Discounted health cover
* Year-round recognition
About Us
We are dedicated to providing exceptional guest experiences across our global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
Our Values
We embody Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.